Refund policy

Return & Refund Policy

Thank you for shopping with us! Because our products are made on demand and customized, we handle returns and refunds a little differently than traditional stores.

Order Accuracy & Quality Guarantee

  • We take pride in producing high-quality products.

  • If your order arrives damaged, defective, or incorrect, we will gladly issue a replacement or refund.

  • Please inspect your order upon receipt and contact us within 7 days of delivery if there are any issues.

Return Eligibility

  • Customized, personalized, or made-to-order items cannot be returned for change of mind.

  • Non-custom items may be eligible for a return if defective or damaged during shipping.

How to Request a Refund or Replacement

  1. Contact us at [your email] within 7 days of delivery with:

  • Your order number
  • Photos of the damaged or incorrect product
  • A description of the issue

  1. Our team will review your request and respond within 2 business days.

  2. If approved, we will either:

  • Send a replacement at no additional cost, or
  • Issue a full refund to your original payment method.

Refund Process

  • Refunds are processed within 5–7 business days after approval.

  • Refunds are issued to the original payment method; depending on your bank, it may take additional time to appear in your account.

Shipping Costs

  • Shipping fees are non-refundable unless your order was received damaged, defective, or incorrect.

Exchanges

  • We currently do not accept exchanges. If you need a different size or product, please place a new order.